CIPL ERP - Company History

About:

An ISO 9001:2015 certified company established in 2016 built around the expertise of Highly qualified individuals for various verticals of IT and ITES.
Specialize in range of services from Recovery, Retention, Tele-sales, Customer Service/Care, survey and skill-based training.
24*7 operational capabilities using our Wi-fi enabled fully air-conditioned premises with power backup and redundant internet.
Remote operational capabilities for 24*7 work from home scenarios. We were fully operational during the lockdown 2020 with only one day of downtime!
Comprehensive Data Protection & security Policies enforced in accordance with Domestic & International Rules, Norms & Practices.

Objective:

Our objective is to lead the market through premium service and support to our customers. Our service is driven by the needs of the customer, by quality and innovative products, and by delivering a competitively superior solution.

Mission:

Our Mission is to provide the complete solution to our valuable customers & to provide the finest technology has to offer & dedication to the highest level of Customer Service delivered with a sense of warmth, friendliness, mutual respect, and Company Spirit.

Our goal is to provide innovative solutions that satisfy your changing needs. In keeping with the spirit and intent of our Mission Statement, we understand that our long-term success depends on great service and strong relationships because a true partnership requires trust, understanding, and commitment.

Core Values:

At our company, our actions and decisions are guided by a set of core values that define who we are and how we operate.
Our commitment to these values sets the foundation for a culture of excellence and innovation.
All TLs, QAs, IT engineers and other support staff members are promoted from agents. This cuts down on onboarding time, motivates other agents to perform better for growth opportunities and helps in retention

Timeline:

2016	CIPL was established on 6th May 2016 with 40 employees in Hyderabad.
2017	Employee strength crossed 100 in less than a year.
2018-19	Bagged a major contract for future growth and also employee count crossed 200.
2020	Recognized by the Startup India, a Government of India initiative intended to catalyse startup.
2021-22	Opened our second and third office in Indian state of West Bengal and Maharashtra. Revenue doubled within one year.
2023	Our employee number has touched 600! Revenue has increased to 300% in 3 years.

Technologies:

In 2017, CIPL implemented virtualization in house on own server using VMware to be able to effectively utilize our IT resources for authentication/security and other IT infrastructure. The virtualization software and hardware stack were updated in 2021 with custom hardware using XenServer as the virtualization stack.
In 2019, CIPL stated using AWS to expand its operational needs. AWS was key in making our operation successful in March 2020 when lockdown was implemented in India.
In 2020, CIPL moved from a vendor build firewall to a self-build firewall based on pfsense. With pfsense, we have capability of getting more than 3000 employees working remotely
In 2021, CIPL implemented a customized vicidial to have complete control on our dialer and quick scale up with minimum turnaround time.
In 2023, CIPL moved some of its cloud-based technology from AWS to Azure/Microsoft 365 like E-mail, Extended identity management, etc.